Licensing issues

This article provides solutions to licensing issues encountered across Devolutions products. If none of the solutions resolve the issue, please contact our customer support team at [e-mail].

Licenses cannot be manually added in the Devolutions Portal. For any issues or irregularities related to license display, please contact our sales team at [e-mail].

Removing expired licenses is a recommended best practice that can help resolve current issues and prevent future ones.

Error messages and scenarios

Invalid license (Product: RDM)

Licenses for Remote Desktop Manager, Devolutions Launcher, and integration module are not assigned in Devolutions Server and Devolutions Cloud.

Solutions

• Confirm that old licenses have been removed.
• Verify that the new license has been added.
• Check that the license is properly assigned to the user(s).

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Invalid license – Not found

OSC key is used in a version older than 2025.2.

Solutions

• Confirm that old licenses have been removed.
• Verify that the new license has been added.
• Check that the license is properly assigned to the user(s).

If the above solutions do not resolve the issue, contact our sales team at [e-mail] to get a licorice key type.

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Invalid serial number - Not found

This error occurs in version 2024.x when using an OSC key.

Solutions

• Confirm that old licenses have been removed.
• Verify that the new license has been added.
• Check that the license is properly assigned to the user(s).

If the above solutions do not resolve the issue, contact our sales team at [e-mail] to get a licorice key type.

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DVLS – License invalid

Devolutions Server version is older than 2025.1 and the license does not meet the required criteria.

Solutions

• Confirm that old licenses have been removed.
• Verify that the new license has been added.
• Check that the license is properly assigned to the user(s).

If the above solutions do not resolve the issue, contact our sales team at [e-mail] to get a licorice key type.

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Unable to save – License is invalid

Solutions

• Confirm that old licenses have been removed.
• Verify that the new license has been added.
• Check that the license is properly assigned to the user(s).

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License not supported or not valid

Solutions

• Confirm that old licenses have been removed.
• Verify that the new license has been added.
• Check that the license is properly assigned to the user(s).

If the above solutions do not resolve the issue, contact our sales team at [e-mail] to get a licorice key type.

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No Enterprise license found

System fails to detect an Enterprise license for Remote Desktop Manager, Devolutions Server, and Devolutions Cloud.

Solutions

• Confirm that old licenses have been removed.
• Add the new license via the .lic file (see About the .lic file below).
• Verify that the new license has been added.
• Refresh cache using CTRL + F5.
• Enable the No Internet connection setting located in File – Settings – Advanced to prevent Remote Desktop Manager from accessing the internet. It may help determine whether the issue is related to an external connection.

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This account does not have an assigned license or the license is expired. Ask your administrator to assign you a license.

Solutions

Confirm that a license has been assigned to the user.

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Importing license key (.lic)

The .lic file cannot be found.

Solutions

• Confirm that old licenses have been removed.
• Add the new license via the .lic file (see About the .lic file below).
• Check that the license is properly assigned to the user(s).

If the above solutions do not resolve the issue, contact our sales team at [e-mail] so they can provide you with the .lic file.

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License already exists

A key was provided as part of an older package purchase, but it is no longer compatible and cannot be added.

Solution

The key is no longer necessary.

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About the .lic file

The person who communicated with our sales team (main contact) is the one who received the .lic file via email. This file contains a JSON Web Token (JWT). You can import and register the license while offline using the .lic file.

See also

• Getting started with Devolutions packages
• Devolutions store – Tailored packages for your IT needs