> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/resources/other-resources/license/licensing-issues.md). # Licensing issues This article provides solutions to licensing issues encountered across Devolutions products. If none of the solutions resolve the issue, please contact our customer support team at . Licenses cannot be manually added in the [Devolutions Portal](https://portal.devolutions.com/serials). For any issues or irregularities related to license display, please contact our sales team at . {% hint style="info" %} Removing expired licenses is a recommended best practice that can help resolve current issues and prevent future ones. {% endhint %} ## Error messages and scenarios ### Invalid license (Product: RDM) Licenses for Remote Desktop Manager, Devolutions Launcher, and integration module are not assigned in Devolutions Server and Devolutions Cloud. **Solutions** * Confirm that old licenses have been removed. * Verify that the new license has been added. * Check that the license is properly assigned to the user(s). *** ### Invalid license – Not found OSC key is used in a version older than 2025.2. **Solutions** * Confirm that old licenses have been removed. * Verify that the new license has been added. * Check that the license is properly assigned to the user(s). If the above solutions do not resolve the issue, contact our sales team at to get a licorice key type. *** ### Invalid serial number - Not found This error occurs in version 2024.x when using an OSC key. **Solutions** * Confirm that old licenses have been removed. * Verify that the new license has been added. * Check that the license is properly assigned to the user(s). If the above solutions do not resolve the issue, contact our sales team at to get a licorice key type. *** ### DVLS – License invalid Devolutions Server version is older than 2025.1 and the license does not meet the required criteria. **Solutions** * Confirm that old licenses have been removed. * Verify that the new license has been added. * Check that the license is properly assigned to the user(s). If the above solutions do not resolve the issue, contact our sales team at to get a licorice key type. *** ### Unable to save – License is invalid **Solutions** * Confirm that old licenses have been removed. * Verify that the new license has been added. * Check that the license is properly assigned to the user(s). *** ### License not supported or not valid **Solutions** * Confirm that old licenses have been removed. * Verify that the new license has been added. * Check that the license is properly assigned to the user(s). If the above solutions do not resolve the issue, contact our sales team at to get a licorice key type. *** ### No Enterprise license found System fails to detect an Enterprise license for Remote Desktop Manager, Devolutions Server, and Devolutions Cloud. **Solutions** * Confirm that old licenses have been removed. * Add the new license via the `.lic` file (see ***About the .lic file*** below). * Verify that the new license has been added. * Refresh cache using CTRL + F5. *** ### This account does not have an assigned license or the license is expired. Ask your administrator to assign you a license. **Solutions** Confirm that a license has been assigned to the user. *** ### Importing license key (.lic) The `.lic` file cannot be found. **Solutions** * Confirm that old licenses have been removed. * Add the new license via the `.lic` file (see ***About the .lic file*** below). * Check that the license is properly assigned to the user(s). If the above solutions do not resolve the issue, contact our sales team at so they can provide you with the `.lic` file. *** ### License already exists A key was provided as part of an older package purchase, but it is no longer compatible and cannot be added. **Solution** The key is no longer necessary. *** ### About the .lic file The person who communicated with our [sales team](mailto:sales@devolutions.net) (main contact) is the one who received the `.lic` file via email. This file contains a JSON Web Token (JWT). You can import and register the license while offline using the `.lic` file. ### See also * [Getting started with Devolutions packages](https://docs.devolutions.net/resources/getting-started-packages/) * [Devolutions store – Tailored packages for your IT needs](https://store.devolutions.net/package) --- # Agent Instructions This documentation is published with GitBook. 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