> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/resources/it/readme/ticketing-system.md).

# Sistema di ticketing

Attualmente Devolutions utilizza Salesforce Service Cloud per gestire le proprie esigenze di ticketing. Utilizzi l'indirizzo email <service@devolutions.net> per aprire una richiesta con noi.

Gli abbonati al nostro piano di supporto Premium hanno inoltre accesso a un portale di supporto. Apra un ticket per ottenere l'accesso.


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.devolutions.net/resources/it/readme/ticketing-system.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.