> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/resources/it/readme.md).

# Assistenza clienti

Orari telefono e chat: dal lunedì al venerdì dalle 7:30 alle 18:00 EDT

Lingue: English, Français, Deutsch

E-mail: <service@devolutions.net>

Forum: [https://forum.devolutions.net](https://forum.devolutions.net/)

Telefono: +1 844 463.0419

#### Piani di supporto

Gli abbonati a un piano di supporto a pagamento ricevono un indirizzo e-mail e un ID piano. Deve inviare le sue richieste di supporto all'indirizzo e-mail appropriato e indicare il suo ID piano nell'oggetto.

Il livello di supporto fornito, così come la priorità assegnata alle richieste di supporto del cliente, dipenderanno dallo specifico piano di supporto selezionato o acquistato e dal livello di gravità del problema segnalato.

La tabella seguente illustra i vari piani di supporto offerti da Devolutions; ogni piano definisce un ambito distinto di assistenza clienti e supporto tecnico:

<table data-search="false"><thead><tr><th width="357"></th><th align="center">Piano Standard</th><th align="center">Piano Extended</th><th align="center">Piano Premium</th></tr></thead><tbody><tr><td><strong>Priorità del livello di supporto</strong></td><td align="center">Normale</td><td align="center">Alta</td><td align="center">Massima</td></tr><tr><td><strong>Accesso 24/7 al nostro forum della community, alla documentazione e a Devolutions Academy</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Supporto tramite forum online della community</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Supporto via e-mail</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Supporto via chat dal vivo</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Supporto telefonico</strong></td><td align="center"></td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Forum online della community e supporto via e-mail 24/7</strong></td><td align="center"></td><td align="center"></td><td align="center">X</td></tr><tr><td><strong>Customer success manager dedicato</strong></td><td align="center"></td><td align="center"></td><td align="center">X</td></tr><tr><td><strong>Consulenza, orientamento sulla sicurezza e formazione (6 ore all'anno)</strong></td><td align="center"></td><td align="center"></td><td align="center">X</td></tr></tbody></table>


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