> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/resources/fr/customer-support/ticketing-system.md).

# Système de billetterie

Devolutions utilise Salesforce Service Cloud comme système de billetterie, ce qui permet aux clients d'ouvrir des cas de support par courriel ou par le portail de support.

Devolutions utilise actuellement Salesforce Service Cloud pour répondre à ses besoins en matière de billetterie. Utilisez l'adresse courriel <service@devolutions.net> pour ouvrir un cas avec nous.

Les abonnés à notre plan de support Premium ont également accès à un portail de support. Veuillez ouvrir un billet pour y avoir accès.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.devolutions.net/resources/fr/customer-support/ticketing-system.md?ask=<question>&goal=<user_goal>
```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.