> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/resources/de/readme.md).

# Kundensupport

Telefon- und Chat-Zeiten: Montag bis Freitag, 7:30 bis 18:00 Uhr EDT

Sprachen: English, Français, Deutsch

E-Mail: <service@devolutions.net>

Forum: [https://forum.devolutions.net](https://forum.devolutions.net/)

Telefon: +1 844 463.0419

#### Supportpläne

Abonnenten eines kostenpflichtigen Supportplans erhalten eine E-Mail-Adresse und eine Plan-ID. Sie sollten Ihre Supportanfragen an die entsprechende E-Mail-Adresse senden und Ihre Plan-ID in der Betreffzeile angeben.

Der Umfang des bereitgestellten Supports sowie die Priorität, die den Supportanfragen des Kunden zugewiesen wird, hängen von dem ausgewählten oder gekauften Supportplan und vom Schweregrad des gemeldeten Problems ab.

Die folgende Tabelle zeigt die verschiedenen von Devolutions angebotenen Supportpläne, wobei jeder Plan einen eigenen Umfang an Kundensupport und technischer Unterstützung festlegt:

<table data-search="false"><thead><tr><th width="357"></th><th align="center">Standard-Plan</th><th align="center">Extended-Plan</th><th align="center">Premium-Plan</th></tr></thead><tbody><tr><td><strong>Priorität der Supportstufe</strong></td><td align="center">Normal</td><td align="center">Hoch</td><td align="center">Höchste</td></tr><tr><td><strong>24/7-Zugriff auf unser Community-Forum, unsere Dokumentation und die Devolutions Academy</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Support im Online-Community-Forum</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>E-Mail-Support</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Live-Chat-Support</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Telefonsupport</strong></td><td align="center"></td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>24/7-Support im Online-Community-Forum und per E-Mail</strong></td><td align="center"></td><td align="center"></td><td align="center">X</td></tr><tr><td><strong>Dedizierter Customer Success Manager</strong></td><td align="center"></td><td align="center"></td><td align="center">X</td></tr><tr><td><strong>Beratung, Sicherheitsempfehlungen und Schulungen (6 Stunden pro Jahr)</strong></td><td align="center"></td><td align="center"></td><td align="center">X</td></tr></tbody></table>


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