> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/resources/da/customer-support.md). # Kundesupport Få kontaktoplysninger til kundesupporten hos Devolutions, herunder åbningstider for telefon, chat og e-mail, samt en sammenligning af betalte supportplaner. Åbningstider for telefon og chat: mandag til fredag kl. 7.30 til 18.00 EDT Sprog: English, Français, Deutsch E-mail: Forum: [https://forum.devolutions.net](https://forum.devolutions.net/) Telefon: +1 844 463.0419 #### Supportplaner Abonnenter på en betalt supportplan modtager en e-mailadresse og et plan-id. De bør sende Deres supportanmodninger til den relevante e-mailadresse og angive Deres plan-id i emnelinjen. Omfanget af den support, der ydes, og den prioritet, der tildeles kundens supportanmodninger, afhænger af den valgte eller købte supportplan og af alvoren af det rapporterede problem. Tabellen nedenfor beskriver de forskellige supportplaner fra Devolutions. Hver plan definerer et særskilt omfang af kundesupport og teknisk assistance:

	Standardplan	Extended-plan	Premium-plan
Prioritet for supportniveau	Normal	Høj	Højest
24/7-adgang til vores forum, dokumentation og Devolutions Academy	X	X	X
Support via onlineforum	X	X	X
E-mailsupport	X	X	X
Livechat-support	X	X	X
Telefonsupport		X	X
24/7-support via onlineforum og e-mail			X
Dedikeret kundechef			X
Rådgivning, sikkerhedsvejledning og undervisning (6 timer om året)			X

--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.devolutions.net/resources/da/customer-support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.