> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/resources/customer-support.md).

# Customer support

Phone and chat hours: Monday to Friday 7:30 a.m. to 6:00 p.m. EDT

Languages: English, Français, Deutsch

Email: <service@devolutions.net>

Forum: [https://forum.devolutions.net](https://forum.devolutions.net/)

Phone: +1 844 463.0419

#### Support plans

Subscribers of a paid support plan receive an email address and a plan ID. You should send your support requests to the appropriate email address and provide your plan ID in the subject line.

The level of support provided, as well as the priority assigned to customer's support requests, will depend on the specific support plan selected or purchased, and on the severity level of the issue reported.

The table below outlines the various support plans offered by Devolutions, each plan defining a distinct scope of customer support and technical assistance:

<table><thead><tr><th width="357"></th><th align="center">Standard plan</th><th align="center">Extended plan</th><th align="center">Premium plan</th></tr></thead><tbody><tr><td><strong>Support level priority</strong></td><td align="center">Normal</td><td align="center">High</td><td align="center">Highest</td></tr><tr><td><strong>24/7 access to our community forum, documentation, and Devolutions Academy</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Online community forum support</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Email support</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Live chat support</strong></td><td align="center">X</td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>Phone support</strong></td><td align="center"></td><td align="center">X</td><td align="center">X</td></tr><tr><td><strong>24/7 online community forum and email support</strong></td><td align="center"></td><td align="center"></td><td align="center">X</td></tr><tr><td><strong>Dedicated customer success manager</strong></td><td align="center"></td><td align="center"></td><td align="center">X</td></tr><tr><td><strong>Consulting, security guidance, and training (6 hours per year)</strong></td><td align="center"></td><td align="center"></td><td align="center">X</td></tr></tbody></table>


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