> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/user-interface/content-area/vault-access-in-remote-desktop-manager/approve-vault-access-in-remote-desktop-manager.md). # Approve vault access in Remote Desktop Manager In Remote Desktop Manager, users can request access to a public vault. An administrator / vault owner then has to approve the request. Vault owners are configured in the ***Vault management*** when creating or editing a vault. {% tabs %} {% tab title="Windows" %} ### View pending vault access requests To view all your past and current requests, you must use the following ***Pending vault access requests*** box to open the ***Vault access requests*** window. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_windows_RDMWin2157.png) In the ***Vault access requests*** window, you can see all your temporary access requests and sort them by ***Status***, ***Vault***, ***Username***, ***Workspace user***, ***Request date***, ***Authorizer username***, or ***Authorizer workspace user***. It is also possible to display only certain requests with the ***Status*** drop-down menu or with the filter bar at the top. Using the ***View messages*** button, you can view the ***Request message*** and the ***Authorization message*** of a specific request. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_windows_RDMWin2076.png) Finally, clicking on the ***Approve*** and ***Deny*** buttons opens the ***Vault access request response*** window, which is described next. ### Approve/Deny vault access requests {% hint style="info" %} Depending on the workspace, administrators / vault owners may receive an email informing them of the vault access request:- With a Devolutions Cloud workspace, a vault access request email is sent to the administrator / vault owner to whom the request has been addressed. * With a Devolutions Server workspace, all administrators / vault owners receive a vault access request email. * With an SQL workspace, no email is sent. {% endhint %} To respond to a request, you need to open the ***Vault access request response*** window. There are two ways to access it. The first option is to use the ***Pending vault access requests*** box (see image below) in your ***Dashboard***. Clicking on either the green check mark (approve the request) or the red "X" (deny the request) next to a request will open the ***Vault access request response*** window. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_windows_RDMWin2159.png) The second option requires you to go through the other ***Pending vault access requests*** box described in the previous section. Whatever way you choose to access the response window, the result will be the same. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_windows_RDMWin2160.png) This view is divided into two sections: * The ***Request info*** section contains information about the user's request. Because this was done on the user's side, fields in this section cannot be edited. * The ***Response parameters*** section allows you to write a message to the user explaining your decision, but it remains optional. Clicking on ***Send response*** will approve or deny the request, depending on what you selected earlier. A confirmation window will pop up which you can make disappear by clicking on ***OK***. {% endtab %} {% tab title="macOS" %} ### View pending vault access requests To view all your past and current requests, you must use the following ***Pending vault access requests*** box to open the ***Vault access requests*** window. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_mac_RDMMac2065.png) In the ***Vault access requests*** window, you can see all your temporary access requests and sort them by ***Status***, ***Vault***, ***Username***, ***Workspace user***, ***Request date***, ***Authorizer username***, or ***Authorizer workspace user***. It is also possible to display only certain requests with the ***Status*** drop-down menu or with the filter bar at the top. Using the ***View messages*** button, you can view the ***Request message*** and the ***Authorization message*** of a specific request. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_mac_RDMMac2067.png) Finally, clicking on the ***Approve*** and ***Deny*** buttons opens the ***Vault access request response*** window, which is described next. ### Approve/Deny vault access requests {% hint style="info" %} Depending on the workspace, administrators / vault owners may receive an email informing them of the vault access request:- With a Devolutions Cloud workspace, a vault access request email is sent to the administrator / vault owner to whom the request has been addressed. * With a Devolutions Server workspace, all administrators / vault owners receive a vault access request email. * With an SQL workspace, no email is sent. {% endhint %} To respond to a request, you need to open the ***Vault access request response*** window. There are two ways to access it. The first option is to use the ***Pending vault access requests*** box (see image below) in your ***Dashboard***. Clicking on either the green check mark (approve the request) or the red "X" (deny the request) next to a request will open the ***Vault access request response*** window. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_mac_RDMMac2068.png) The second option requires you to go through the other ***Pending vault access requests*** box described in the previous section. Whatever way you choose to access the response window, the result will be the same. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_mac_RDMMac2069.png) This view is divided into two sections: * The ***Request info*** section contains information about the user's request. Because this was done on the user's side, fields in this section cannot be edited. * The ***Response parameters*** section allows you to write a message to the user explaining your decision, but it remains optional. Clicking on ***Send response*** will approve or deny the request, depending on what you selected earlier. A confirmation window will pop up which you can make disappear by clicking on ***OK***. {% endtab %} {% endtabs %} {% hint style="info" %} To learn more about the end user experience in Remote Desktop Manager, visit [Request vault access in Remote Desktop Manager](https://docs.devolutions.net/rdm/user-interface/content-area/vault-access/request-vault-access/). {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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