> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/user-interface/content-area/temporary-access-in-remote-desktop-manager/approve-temporary-access-to-an-entry-in-remote-desktop-manager.md). # Approve temporary access to an entry in Remote Desktop Manager The ***Temporary access*** feature allows users to request a timely elevation of their permissions for a specific entry. An approver must then accept or deny the request. If a temporary access request was made in Remote Desktop Manager from a Devolutions Cloud database, the authorization process must be performed in Devolutions Cloud. See [Approve temporary access to an entry in Devolutions Cloud](https://docs.devolutions.net/cloud/web-interface/temporary-access/approve-temporary-access/). {% hint style="info" %} When using Devolutions Server, Microsoft SQL Server, or Microsoft Azure SQL workspaces, you must first [enable temporary access](https://docs.devolutions.net/rdm/kb/how-to-articles/enable-temporary-access/) in Remote Desktop Manager. {% endhint %} {% embed url="" %} {% tabs %} {% tab title="Windows" %} ### View temporary access requests To view all your past and current requests, use the following ***Pending access requests*** box to open the ***Temporary access requests*** window. {% hint style="info" %} The vault dashboard displays pending requests from all vaults. {% endhint %} ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_windows_RDMWin6010.png) In the ***Temporary access requests*** window, you can see all your temporary access requests and sort them by ***Status***, ***Username***, ***Workspace user***, ***Entry***, ***Action***, ***Requested on***, ***Requested duration***, ***Requested start time***, ***Requested end time***, ***Authorized duration***, ***Authorized start time***, ***Authorized end time***, ***Authorizer username***, and ***Authorizer workspace user***. It is also possible to only display certain requests with the ***Status*** drop-down menu or with the filter bar at the top. Using ***View messages***, you can view the ***Request message*** and the ***Authorization message*** of a specific request. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_windows_RDMWin2076.png) Finally, clicking on ***Approve*** or ***Deny*** opens the ***Temporary access response*** window, which is detailed in the next section. ### Approve/Deny temporary access requests {% hint style="info" %} The temporary access duration begins as soon as the request is approved. {% endhint %} To respond to a request, you need to open the ***Temporary access response*** window. There are two ways to access it. The first option is to use the ***Pending access requests*** box in the ***Overview*** tab of the dashboard. Clicking on either the green check mark (approve the request) or the red "X" (deny the request) next to a request will open the ***Temporary access response*** window. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_windows_RDMWin6015.png) The second option is to go through the other ***Pending access requests*** box described in the previous section. The result will be the same in either case. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_windows_RDMWin6014.png) This view is divided into two sections: * The ***Request info*** section contains information about the user's request. Because this was done on the user's side, fields in this section cannot be edited. ***Entry's dependencies***, such as credentials and linked VPNs, are listed on the left menu. * The ***Response parameters*** section allows you to change the temporary access duration specified by the user. It is also possible to write a message to the user explaining your decision, but it remains optional. Clicking on ***Approve*** or ***Deny*** will approve or deny the request, depending on what you selected earlier. A confirmation window will pop up which you can make disappear by clicking on ***OK***. ### Revoke temporary access After the approbation, for any reason, you may revoke the user's temporary access by clicking on ***Approved access requests*** in the dashboard. Be sure you want to do this first, since to regain access to the entry, they will need to make another request. Otherwise, their access will end within the set time frame. ![](https://cdnweb.devolutions.net/docs/RDMW6022_2024_1.png) Click ***Revoke***. {% endtab %} {% tab title="macOS" %} ### View temporary access requests To view all your past and current requests, use the following ***Pending access requests*** box to open the ***Temporary access requests*** window. {% hint style="info" %} The vault dashboard displays pending requests from all vaults. {% endhint %} ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_mac_RDMMac6005.png) In the ***Temporary access requests*** window, you can see all your temporary access requests and sort them by ***Status***, ***Username***, ***Workspace user***, ***Entry***, ***Action***, ***Requested on***, ***Requested duration***, ***Requested start time***, ***Requested end time***, ***Authorized duration***, ***Authorized start time***, ***Authorized end time***, ***Authorizer username***, and ***Authorizer workspace user***. It is also possible to only display certain requests with the ***Status*** drop-down menu or with the filter bar at the top. Using ***View messages***, you can view the ***Request message*** and the ***Authorization message*** of a specific request by clicking on the eye icon. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_mac_RDMMac6016.png) The ***Request message*** window opens. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_mac_RDMMac6007.png) Finally, clicking on ***Approve*** or ***Deny*** opens the ***Temporary access response*** window, which is detailed in the next section. ### Approve/Deny temporary access requests {% hint style="info" %} The temporary access duration begins as soon as the request is approved. {% endhint %} To respond to a request, you need to open the ***Temporary access response*** window. There are two ways to access it. The first option is to use the ***Pending access requests*** box in the ***Overview*** tab of the dashboard. Clicking on either the green check mark (approve the request) or the red "X" (deny the request) next to a request will open the ***Temporary access response*** window. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_mac_RDMMac6008.png) The second option is to go through the other ***Pending access requests*** box described in the previous section. The result will be the same in either case. ![](https://cdnweb.devolutions.net/docs/docs_en_rdm_mac_RDMMac6014.png) This view is divided into two sections: * The ***Request info*** section contains information about the user's request. Because this was done on the user's side, fields in this section cannot be edited. ***Entry's dependencies***, such as credentials and linked VPNs, are listed on the left menu. * The ***Response parameters*** section allows you to change the temporary access duration specified by the user. It is also possible to write a message to the user explaining your decision, but it remains optional. Clicking on ***Approve*** or ***Deny*** will approve or deny the request, depending on what you selected earlier. A confirmation window will pop up which you can make disappear by clicking on ***OK***. ### Revoke temporary access After the approbation, for any reason, you may revoke the user's temporary access by clicking on ***Approved access requests*** in the dashboard. Be sure you want to do this first, since to regain access to the entry, they will need to make another request. Otherwise, their access will end within the set time frame. ![](https://cdnweb.devolutions.net/docs/RDMW6022_2024_1.png) Click ***Revoke***. {% endtab %} {% endtabs %} {% hint style="info" %} To learn more about the end user experience in Remote Desktop Manager, visit [Request temporary access to an entry in Remote Desktop Manager](https://docs.devolutions.net/rdm/user-interface/content-area/temporary-access/request-temporary-access/). {% endhint %} #### See also * [Devolutions Academy - Configuring and Managing Temporary Access](https://academy.devolutions.net/student/path/1925316/activity/2668009) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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