> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/ribbon-menu-bar/help/diagnostic.md).

# Diagnostic

If you encounter a problem with Remote Desktop Manager, you can run a system diagnostic, which is available in ***Help*** – ***Diagnostic***. This could help diagnose or give a pointer to what kind of issues you might be experiencing.

{% tabs %}
{% tab title="Windows" %}

### System

The administrator item could be the possible source for security problem. This happen often when a user has the SYSDBA or is DB\_OWNER of the SQL Server database.

Some other issues could be related to the fact that the application is running in Remote Desktop Services. However Remote Desktop Manager is fully compatible with Remote Desktop Services.

FIPS related issues and solutions can be found in the specific FIPS (Encryption) troubleshooting section.

If you have a [Remote Desktop Manager Jump](https://docs.devolutions.net/resources/devolutions-agent/jump-host/) configured you can run a test of your Jump host by clicking on Jump Test.

### Workspace

The ***Workspace*** tab contains information regarding the current workspace, such as the number of entries it contains, the size of your workspace, the number of custom images and the offline state.

{% hint style="info" %}
Too many custom images could dramatically increase the size of the workspace and cause load time issue.
{% endhint %}

### Policy

The ***Policy*** tab display the list of group policy templates to see if any of them has been applied.
{% endtab %}

{% tab title="macOS" %}

### System

The administrator item could be the possible source for security problem. This happen often when a user has the SYSDBA or is DB\_OWNER of the SQL Server database.

Some other issues could be related to the fact that the application is running in Remote Desktop Services. However Remote Desktop Manager is fully compatible with Remote Desktop Services.

FIPS related issues and solutions can be found in the specific FIPS (Encryption) troubleshooting section.

### Sessions

The Sessions tab contains information regarding your RDP, ARD and VNC sessions held in your workspace.

### Workspace

The ***Workspace*** tab contains information regarding the current workspace, such as the number of entries it contains, the size of your workspace, the number of custom images and the offline state.

{% hint style="info" %}
Too many custom images could dramatically increase the size of the workspace and cause load time issue.
{% endhint %}
{% endtab %}
{% endtabs %}

#### See also

* [Devolutions Academy – Performing a diagnostic in RDM](https://academy.devolutions.net/student/activity/2404919-performing-a-diagnostic-in-rdm?sid=cc7a4da8-3a1a-4866-bd12-06b7a6206e55\&sid_i=12)


---

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