> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/ribbon-menu-bar/help.md).

# Help

The ***Help*** tab in Remote Desktop Manager provides quick access to essential support tools and online resources.

{% tabs %}
{% tab title="Windows" %}
![](https://cdnweb.devolutions.net/docs/RDMW6010_2025_3.png)

#### Troubleshooting

<table><thead><tr><th width="202">OPTION</th><th>DESCRIPTION</th></tr></thead><tbody><tr><td><strong>Applications logs</strong></td><td>Opens the <a href="https://docs.devolutions.net/rdm/commands/help/application-logs/">application logs</a> to view encountered errors.</td></tr><tr><td><strong>System diagnostics</strong></td><td>Launches the <a href="https://docs.devolutions.net/rdm/commands/help/diagnostic/">system diagnostics</a> feature.</td></tr><tr><td><strong>Clipboard diagnostics</strong></td><td>The <a href="https://docs.devolutions.net/rdm/kb/troubleshooting-articles/clipboard-diagnostic/">clipboard diagnostics</a> tool helps to view all requests in real time and identify which application is involved with copy paste errors.</td></tr><tr><td><strong>Performance profiling</strong></td><td>Use the <a href="https://docs.devolutions.net/rdm/commands/help/profiler/">Performance profiling</a> to acquire specific information. Used to diagnose connectivity issues with a workspace.</td></tr><tr><td><strong>Local recorder</strong></td><td>Use the <a href="https://docs.devolutions.net/rdm/commands/help/record/">local recorder</a> to help our customer support team troubleshoot the problem.</td></tr></tbody></table>

#### Resources

<table><thead><tr><th width="147">OPTION</th><th>DESCRIPTION</th></tr></thead><tbody><tr><td><strong>Academy</strong></td><td>Open <a href="https://academy.devolutions.net/student/catalog">Devolutions Academy</a>, which offers structured training videos, tutorials, and certifications for mastering Devolutions products.</td></tr><tr><td><strong>Documentation</strong></td><td>Access the <a href="https://docs.devolutions.net/">Devolutions Documentation</a>, featuring in-depth step-by-step guides, configuration walkthroughs, feature explanations, and best practices.</td></tr><tr><td><strong>Forum</strong></td><td>Navigate the <a href="https://forum.devolutions.net/">Devolutions Forum</a> as an efficient way to get answers to your questions, either from our development team or from our global community of IT pros.</td></tr><tr><td><strong>Blog</strong></td><td>Explore the <a href="https://blog.devolutions.net/">Devolutions Blog</a> for the latest announcements, product updates, cybersecurity insights, expert tips, and more.</td></tr></tbody></table>

#### Feedback and updates

<table><thead><tr><th width="210">OPTION</th><th>DESCRIPTION</th></tr></thead><tbody><tr><td><strong>Check for updates</strong></td><td>Validate if a Remote Desktop Manager update is available.</td></tr><tr><td><strong>Request a feature</strong></td><td>Request a <a href="https://forum.devolutions.net/forums/17/remote-desktop-manager--feature-request">new feature</a> to the Devolutions development team.</td></tr><tr><td><strong>Submit a support ticket</strong></td><td>Submit a <a href="mailto:service@devolutions.net">support ticket</a> to help us make your experience better by reporting experience issues or by asking for new features.</td></tr></tbody></table>

#### About the product

<table><thead><tr><th width="179">OPTION</th><th>DESCRIPTION</th></tr></thead><tbody><tr><td><strong>Onboarding wizard</strong></td><td>Help you quickly set up Remote Desktop Manager by guiding you through the initial configuration steps.</td></tr><tr><td><strong>Release notes</strong></td><td>Display a log of all recent changes.</td></tr><tr><td><strong>Product insights</strong></td><td>Open the Products section of the Devolutions Blog, showcasing updates, tips, and deep dives across all Devolutions solutions.</td></tr><tr><td><strong>What's new</strong></td><td>Shows a detailed view of the new features and improvements in the latest version of Remote Desktop Manager.</td></tr><tr><td><strong>About</strong></td><td>Learn about Remote Desktop Manager.</td></tr></tbody></table>
{% endtab %}

{% tab title="macOS" %}

#### Troubleshooting

<table><thead><tr><th width="205">OPTION</th><th>DESCRIPTION</th></tr></thead><tbody><tr><td><strong>Applications logs</strong></td><td>Opens the <a href="https://docs.devolutions.net/rdm/commands/help/application-logs/">application logs</a> to view encountered errors.</td></tr><tr><td><strong>Diagnostic</strong></td><td>Launches the <a href="https://docs.devolutions.net/rdm/commands/help/diagnostic/">Diagnostic</a> feature.</td></tr><tr><td><strong>Performance profiling</strong></td><td>Use the <a href="https://docs.devolutions.net/rdm/commands/help/profiler/">Performance profiling</a> to acquire specific information. Used to diagnose connectivity issues with a workspace.</td></tr></tbody></table>

#### Resources

<table><thead><tr><th width="200">OPTION</th><th>DESCRIPTION</th></tr></thead><tbody><tr><td><strong>Devolutions Academy</strong></td><td>Open <a href="https://academy.devolutions.net/student/catalog">Devolutions Academy</a>, which offers structured training videos, tutorials, and certifications for mastering Devolutions products.</td></tr><tr><td><strong>Forum</strong></td><td>The <a href="https://forum.devolutions.net/">Devolutions Forum</a> is an efficient way to get answers to your questions, either from our development team, or from our global community of IT pros.</td></tr><tr><td><strong>Documentation</strong></td><td>Access the <a href="https://docs.devolutions.net/">Devolutions Documentation</a>, featuring in-depth step-by-step guides, configuration walkthroughs, feature explanations, and best practices.</td></tr><tr><td><strong>Blog</strong></td><td>Explore the <a href="https://blog.devolutions.net/">Devolutions Blog</a> for the latest announcements, product updates, cybersecurity insights, expert tips, and more.</td></tr></tbody></table>

#### Feedback and updates

<table><thead><tr><th width="218">OPTION</th><th>DESCRIPTION</th></tr></thead><tbody><tr><td><strong>Check for updates</strong></td><td>Validate if a Remote Desktop Manager update is available.</td></tr><tr><td><strong>Request a feature</strong></td><td>Request a <a href="https://forum.devolutions.net/forums/17/remote-desktop-manager--feature-request">new feature</a> to the Devolutions development team.</td></tr><tr><td><strong>Submit a support ticket</strong></td><td>Submit a <a href="mailto:service@devolutions.net">support ticket</a> to help us make your experience better by reporting experience issues or by asking for new features.</td></tr></tbody></table>

#### About the product

<table><thead><tr><th width="163">OPTION</th><th>DESCRIPTION</th></tr></thead><tbody><tr><td><strong>Release notes</strong></td><td>Display a log of all recent changes.</td></tr><tr><td><strong>Product insights</strong></td><td>Open the Products section of the Devolutions Blog, showcasing updates, tips, and deep dives across all Devolutions solutions.</td></tr><tr><td><strong>About</strong></td><td>Learn about Remote Desktop Manager.</td></tr></tbody></table>
{% endtab %}
{% endtabs %}


---

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