Workspace performance

A large workspace configuration slows down every operation that reads entries from the workspace:

• The initial load when Remote Desktop Manager starts.
• Editing an entry, since Remote Desktop Manager reloads the entry first to make sure you work on its current version.
• Opening a session, since Remote Desktop Manager writes the activity to the logs.
• Refreshing the workspace. Depending on your cache settings, a refresh typically only retrieves the changes made since the last refresh.

The causes below increase the size of the configuration and are the most common reasons for slow workspace operations.

With the default configuration, SQL Server databases also degrade over time. See SQL Server performance troubleshooting.

Slow workspace due to custom entry images

Cause

Custom images are stored in the workspace with each entry that uses them. When many entries use custom images, the size of the configuration grows and every load or refresh takes longer.

Solution

Use the built-in images instead of custom images on as many entries as possible.

Slow workspace due to images in entry descriptions

Cause

RTF descriptions do not affect performance on their own. Images embedded in RTF descriptions, however, are stored in the workspace like custom images and increase the size of the configuration.

Solution

Remove embedded images from the descriptions, or reduce their size.