> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/unable-to-uninstall-or-update-remote-desktop-manager.md).

# Unable to uninstall or update Remote Desktop Manager

This issue will appear when a user tries to upgrade or uninstall Remote Desktop Manager, and when uninstalling in Windows ***Control Panel*** – ***Programs*** – ***Program and Features*** does not resolve the issue.

Here is the error message in the Event viewer:\
`Product: Remote Desktop Manager -- Error 1714. The older version of Remote Desktop Manager cannot be removed. Contact your technical support group. System Error 1612.`

### Solution

The solutions is to completely uninstall Remote Desktop Manager using Microsoft [***Program Install and Uninstall troubleshooter***](https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d) tool.

To update an existing instance, Remote Desktop Manager needs to be reinstalled. Note that Devolutions' uninstallation process does not remove personal data or configurations (located by default in **%LOCALAPPDATA%\Devolutions\RemoteDesktopManager**).

If the installer still reports an error, run the installer from the command line using these parameters adapted to your environment:

```
msiexec /i "{Name of msi package" /L*V "Name of log file"}
```

Example:

```
msiexec /i "Setup.RemoteDesktopManager.11.7.6.0.msi" /L*V "C:\log\RdmInstall.log"
```

{% hint style="warning" %}
The Microsoft tool mentioned in the solution is being deprecated and should no longer be available in Windows 11. For assistance, please contact [Devolutions customer support team](mailto:service@devolutions.net) which can provide a script to help resolve the issue.
{% endhint %}


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