> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/troubleshooting.md).

# Troubleshooting

### Problem 1

My mapped network drive(s) are not available when using run as administrator to launch Remote Desktop Manager.

#### Solution

This is because of User Access Control (UAC), a built-in security layer of Windows. Effectively you are considered a different user with different preferences, the Mapped network drives being one such preference.

To have the same mapped drives, you have a few options:

1. Using an elevated command prompt, recreate the same mapped drive(s) using the NET USE {DRIVENAME} {SHARENAME} /PERSISTENT:YES command.
2. Modifying the registry to link connections between the accounts.

### Problem 2

Could not load file or assembly "system.enterpriseservices.wrapper.dll or one of its dependencies". The system cannot find the path specified.

#### Solution

This error is due to a corrupted Microsoft's .NET Framework installation. Please consult [Corrupted System File](https://docs.devolutions.net/rdm/kb/troubleshooting-articles/net-corrupted-system-file/) for more information on how to resolve this issue.

### Problem 3

Mixed mode assembly is built against version 2.0.50727 of the runtime.

This should occur only on machines with development environments or when the .NET Framework have undergone multiple installs/uninstalls.

#### Solution

In **RemoteDesktopManager.exe.cfg**, which is located in the installation folder, locate the startup element and add the useLegacyV2RuntimeActivationPolicy attribute.

The end result should look like:

`<startup useLegacyV2RuntimeActivationPolicy="true">`

### Problem 4

Cannot paste in any fields of Remote Desktop Manager.

#### Solution

Webroot SecureAnywhere AntiVirus may cause the issue because of the Identity Protection module. Set **remotedesktopmanager.exe** to ***Allow*** and it will let you paste again in the application.

### Problem 5

All of my sessions open in embedded and/or external mode.

#### Solution

This can be changed by going in ***File – Settings – User Interface – Navigation pane – Default connect action***.


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