> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/status-409-wrong-key-hash-please-update-or-contact-support.md).

# Status 409 Wrong Key Hash - Please Update or contact support

The status 409 error "Wrong Key Hash - Please Update or contact support" can appear when connecting to Devolutions Cloud in Remote Desktop Manager if the application version is not up to date.

#### Solution

Update the application if an older version is installed. The minimum required versions are:

* Devolutions Password Manager: 2026.2
* Remote Desktop Manager, Launcher, Devolutions.PowerShell: 2025.3

If the error persists, contact our support team at <support@devolutions.net>.


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