> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/remote-desktop-manager-crashes-in-versions-2024.1-to-2024.3.md).

# Remote Desktop Manager crashes in versions 2024.1 to 2024.3

Users may experience unexpected crashes in Remote Desktop Manager when running versions 2024.1 through 2024.3.

Before proceeding with advanced troubleshooting, ensure that all required dependencies are properly installed and that common corrective actions have been completed.

### Solutions

#### Step 1: Verify required dependencies

Confirm that the following components are installed and up to date:

* [.NET Runtime](https://dotnet.microsoft.com/en-us/): install or update to the latest version, or repair the installation.
* [Microsoft Edge WebView2](https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH): ensure the latest version is installed.

#### Step 2: Update Remote Desktop Manager

Make sure you are running the latest available version of Remote Desktop Manager. Newer builds may include stability improvements and crash fixes not present in earlier releases.

#### Step 3: Reset local Remote Desktop Manager data

1. Close Remote Desktop Manager.
2. Navigate to `%localappdata%\\Devolutions`.
3. Rename the `Remote Desktop Manager` folder to `RemoteDesktopManager.old`.
4. Relaunch Remote Desktop Manager.
5. Reconnect to your workspace.

#### Step 4: Adjust Remote Desktop Manager settings

* In ***File – Settings***, set ***Wait progress mode*** to ***Status bar***.
* Verify that the ***Wait-Loading Progress Bar*** is enabled for all web sessions.
* Switch all RDP sessions to FreeRDP for testing purposes.

#### Step 5: Report the issue

If Remote Desktop Manager continues to crash:

* Provide details about the exact behavior of the crash.
* Check Windows Event Viewer for relevant error logs.

If the issue persists, contact <service@devolutions.net> and include detailed logs.


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