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Offline mode troubleshooting

Problem 1

Missing entries or deleted entries still showing.

Solution

Your offline cache may be out of sync with the content of the workspace. Press Ctrl+F5 to refresh the local cache.

Problem 2

System.data.sqlite.sqliteexception (0x80004005): file is encrypted or is not a database.

Solution

  1. The offline file (offline.db) needs to be deleted manually.

  2. Click on File – My workspace information.

  3. Hover over the file size. It will give you the full file path, something like: %LocalAppData%\Devolutions\RemoteDesktopManager\GUID-DatasourceID\offline.db.

  4. Close Remote Desktop Manager.

  5. Delete the offline.db file.

  6. Restart Remote Desktop Manager.

This will force the application to recreate the offline file.

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