> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/offline-mode-troubleshooting.md).

# Offline mode troubleshooting

{% tabs %}
{% tab title="Windows" %}

### Problem 1

Missing entries or deleted entries still showing.

#### Solution

Your offline cache may be out of sync with the content of the workspace. Press <kbd>Ctrl</kbd>+<kbd>F5</kbd> to refresh the local cache.

### Problem 2

System.data.sqlite.sqliteexception (0x80004005): file is encrypted or is not a database.

#### Solution

1. The offline file (offline.db) needs to be deleted manually.
2. Click on ***File – My workspace information***.
3. Hover over the file size. It will give you the full file path, something like: **%LocalAppData%\Devolutions\RemoteDesktopManager\GUID-DatasourceID\offline.db**.
4. Close Remote Desktop Manager.
5. Delete the offline.db file.
6. Restart Remote Desktop Manager.

This will force the application to recreate the offline file.
{% endtab %}

{% tab title="macOS" %}
Database disk image is malformed, trying to delete the file: `/USERS/XXX/LIBRARY/APPLICATION SUPPORT/COM.DEVOLUTIONS.REMOTEDESKTOPMANAGER/GUID-DATASOURCEID/OFFLINE.DB`

The offline file (offline.db) needs to be deleted manually.

1. Click on ***File – Workspaces*** and then on ***Edit*** for your current workspace. At the bottom left, you will retrieve the Workspace ID.
2. Close Remote Desktop Manager macOS.
3. Open the ***Library folder*** by clicking on the ***Go*** menu, press and hold the Option key on your keyboard and select ***Library***.
4. Follow the path ***Application Support/com.devolutions.remotedesktopmanager/GUID-DatasourceID*** and delete the ***offline.db*** file.
5. Restart Remote Desktop Manager macOS.

This will force the application to recreate the offline file.
{% endtab %}
{% endtabs %}


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