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# Microsoft RDP protocol error

`Because of a protocol error, this session will be disconnected. Please try connecting to the remote computer again.`

### Solution 1

1. In the properties of the RDP session, go to ***Common – General***.
2. Under the ***Experience*** tab, uncheck ***Persistent bitmap caching*** and ***Visual styles***.

   <figure><img src="https://cdnweb.devolutions.net/docs/docs_en_kb_KB4262.png" alt=""><figcaption></figcaption></figure>
3. Click ***OK*** at the bottom to save your changes.

### Solution 2

1. Close Remote Desktop Manager
2. Rename the "default.rdp" file in ***My Documents*** to "default.old".
3. Restart Remote Desktop Manager and try to connect with RDP.

### Solution 3

1. Log into the target machine by directly going to the console of that server or by any tool, like VNC, so that we can get access to that machine.
2. Right-click on the Desktop.
3. Select the ***Properties***.
4. Dropdown the ***Themes*** and select another one than the current one.
5. Click on ***Apply***, then ***OK***.
6. Connect to the machine remotely.


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