> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/microsoft-rdp-errors.md).

# Microsoft RDP errors

### Problem 1

Cannot copy : windows cannot find ‘%1!|s!’. Check the spelling and try again, or try searching for the item by clicking the start button and clicking search.

#### Solution

This is a bug in the Microsoft Remote Desktop Client. The workaround is to enable the ***Smart Card*** in Windows, even if it is not required for the connection.

### Problem 2

Screen areas unresponsive in embedded sessions

#### Solution

This most often occurs on systems that use a DPI setting of more than 100%. To disable scaling in Remote Desktop Manager you must adjust the compatibility settings on the Windows shortcut for Remote Desktop Manager.

1. Right-click on the shortcut to Remote Desktop Manager.
2. Select Properties.
3. Go to the Compatibility tab.
4. Check Disable display scaling on high DPI settings.

### Problem 3

I have multiple sessions to the same computer with different credentials, but it always uses the last one I entered.

#### Solution

This issue stems from the fact that the Windows Credential repository holds only one entry per Windows user for a remote computer. If you use the Embedded (tabbed) display mode and store the password in the database, you will be able to work around this limitation.

### Problem 4

The windows shortcuts are being performed in the session but always on my computer.

#### Solution

You must configure the ***Keyboard*** setting in the ***Local Resources*** tab of the session settings. You can select ***On the remote computer*** or In ***full screen only***.

![](https://cdnweb.devolutions.net/docs/docs_en_kb_KB4073.png)

### Problem 5

Copy/paste between a remote session and my local computer stopped working.

#### Solution

This issue arises when a program called RDPClip becomes unstable. You can kill its process and launch a new instance.

1. On the affected system, load up task manager (right-click in taskbar and select ***Task Manager***).
2. Go to the ***Processes*** tab.
3. Select rdpclip.exe.
4. Click ***End Process***.
5. Go to the ***Application*** tab.
6. Click ***New Process***.
7. Type rdpclip.
8. Click ***Ok***.

### Problem 6

Copy/paste operation within the remote host are extremely slow.

#### Solution

We have isolated the issue to ***Serial Ports*** being enabled. Turn off ***Serial port sharing*** and see if the performance is improved.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/microsoft-rdp-errors.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.