> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/microsoft-edge-webview2-runtime-installation-troubleshooting.md).

# Microsoft Edge WebView2 runtime installation troubleshooting

When installing the Microsoft Edge WebView2 Runtime for Remote Desktop Manager, you may get the following error message:

**Installation failed. The Microsoft Edge WebView2 Runtime is already installed for the system.**

### Solution

Force the reinstallation of the program by deleting a registry key:

1. Open the Windows Registry Editor. To do so, press the <kbd>Windows</kbd>+<kbd>R</kbd> keys to open the Windows ***Run*** dialog.
2. In the dialog box, enter "regedit" in the field then click ***OK*** (or press <kbd>Enter</kbd>).
3. Copy the following path: **`HKLM\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}`**
4. In the Registry Editor, press the <kbd>Alt</kbd>+<kbd>D</kbd> keys and paste the previously copied path. Press <kbd>Enter</kbd>.
5. Right-click the ***{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}*** key and select ***Export***.
6. Save the registry key file in a location you will remember, for example in **C:\Program Files (x86)\Microsoft\EdgeWebView2**.
7. Right-click the key in the Registry Editor and select ***Delete***.
8. Install the latest bootstrapper version. Consult [Download Microsoft Edge Chromium](https://docs.devolutions.net/rdm/kb/knowledge-base/download-microsoft-edge-chromium/) to make sure you are downloading the version compatible with Remote Desktop Manager.
9. Once downloaded and installed, restart Remote Desktop Manager for the installation to take effect.

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>If you still encounter issues with the Microsoft Edge WebView2 Runtime installation with Remote Desktop Manager, contact our customer support team at <a href="mailto:service@devolutions.net">service@devolutions.net</a>.</p></div>


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