Lost the MFA set on the workspace

Windows

The user lost their phone that contains the MFA for their workspace. Note that the solution below will not work for SQL workspaces and lost master passwords on local workspaces.

Solution

Please refer to Lost the MFA set on Devolutions Server if you are a Devolutions Server user who lost their MFA.

1. Close Remote Desktop Manager.
2. Find these two files and delete them. If the application was installed with the default settings, you can locate the file in %localappdata%\Devolutions\RemoteDesktopManager.

   • RemoteDesktopManager.stv
   • RemoteDesktopManager.enc
3. Launch Remote Desktop Manager.

macOS

The user lost their phone that contains the MFA for their workspace. Note that the solution below will not work for SQL workspaces and lost master passwords on local workspaces.

Solution

Please refer to Lost the MFA set on Devolutions Server if you are a Devolutions Server user who lost their MFA.

1. Close Remote Desktop Manager macOS.
2. Find these two files and delete them. If the application was installed with the default settings, you can locate the file in /Users/[Username]/Library/Application Support/com.Devolutions.RemoteDesktopManager.

   • RemoteDesktopManager.stv
   • RemoteDesktopManager.enc
3. Launch Remote Desktop Manager.