> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/lost-the-mfa-set-on-the-workspace.md).

# Lost the MFA set on the workspace

{% tabs %}
{% tab title="Windows" %}
The user lost their phone that contains the MFA for their workspace. Note that the solution below will not work for SQL workspaces and lost master passwords on local workspaces.

### Solution

Please refer to [Lost the MFA set on Devolutions Server](https://docs.devolutions.net/rdm/kb/troubleshooting-articles/2fa-server-lost/) if you are a Devolutions Server user who lost their MFA.

1. Close Remote Desktop Manager.
2. Find these two files and delete them. If the application was installed with the default settings, you can locate the file in `%localappdata%\Devolutions\RemoteDesktopManager`.
   * ***RemoteDesktopManager.stv***
   * ***RemoteDesktopManager.enc***
3. Launch Remote Desktop Manager.
   {% endtab %}

{% tab title="macOS" %}
The user lost their phone that contains the MFA for their workspace. Note that the solution below will not work for SQL workspaces and lost master passwords on local workspaces.

### Solution

Please refer to [Lost the MFA set on Devolutions Server](https://docs.devolutions.net/rdm/kb/troubleshooting-articles/2fa-server-lost/) if you are a Devolutions Server user who lost their MFA.

1. Close Remote Desktop Manager macOS.
2. Find these two files and delete them. If the application was installed with the default settings, you can locate the file in `/Users/[Username]/Library/Application Support/com.Devolutions.RemoteDesktopManager`.
   * ***RemoteDesktopManager.stv***
   * ***RemoteDesktopManager.enc***
3. Launch Remote Desktop Manager.
   {% endtab %}
   {% endtabs %}


---

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