> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/lost-the-mfa-set-on-the-remote-desktop-manager-application.md).

# Lost the MFA set on the Remote Desktop Manager application

{% tabs %}
{% tab title="Windows" %}
This solution applies if you have set a MFA or an Application password on your Remote Desktop Manager application in ***File*** – ***Settings*** – ***Security*** and if you have lost your phone or locked yourself out of the application.

### Solution

1. Ensure that Remote Desktop Manager is completely closed.
2. Head over to Remote Desktop Manager's configuration folder (by default `C:\Users\Username\AppData\Local\Devolutions`), and rename the `RemoteDesktopManager` folder to something indicating it is no longer to be used, e.g., `RemoteDesktopManager.old`.
3. Launch Remote Desktop Manager again. Doing so automatically creates a new `RemoteDesktopManager` folder with default configurations, and sets Remote Desktop Manager to behave as if freshly installed.
   {% endtab %}

{% tab title="macOS" %}
This solution applies if you have set a MFA or an Application password on your Remote Desktop Manager macOS application in ***File – Settings – Security*** and if you have lost your phone or locked yourself out of the application.

### Solution

1. Close Remote Desktop Manager macOS.
2. Find your `RemoteDesktopManager.cfg` configuration file and rename it `RemoteDesktopManager.old`. By default, it is located under `/Users/[Username]/Library/Application Support/com.Devolutions.RemoteDesktopManager`.
3. Launch Remote Desktop Manager macOS.
   {% endtab %}
   {% endtabs %}


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