Lost the MFA set on the Remote Desktop Manager application

Windows

This solution applies if you have set a MFA or an Application password on your Remote Desktop Manager application in File – Settings – Security and if you have lost your phone or locked yourself out of the application.

Solution

1. Ensure that Remote Desktop Manager is completely closed.
2. Head over to Remote Desktop Manager's configuration folder (by default C:\Users\Username\AppData\Local\Devolutions), and rename the RemoteDesktopManager folder to something indicating it is no longer to be used, e.g., RemoteDesktopManager.old.
3. Launch Remote Desktop Manager again. Doing so automatically creates a new RemoteDesktopManager folder with default configurations, and sets Remote Desktop Manager to behave as if freshly installed.

macOS

This solution applies if you have set a MFA or an Application password on your Remote Desktop Manager macOS application in File – Settings – Security and if you have lost your phone or locked yourself out of the application.

Solution

1. Close Remote Desktop Manager macOS.
2. Find your RemoteDesktopManager.cfg configuration file and rename it RemoteDesktopManager.old. By default, it is located under /Users/[Username]/Library/Application Support/com.Devolutions.RemoteDesktopManager.
3. Launch Remote Desktop Manager macOS.