Lost the MFA set on the Devolutions Account

If you have configured multi-factor authentication (MFA) but can no longer access your Devolutions Account, refer to the solution below to regain access.

Solution

Recovery codes were created as part of the MFA configuration process. You should have saved them in a secure place. When attempting to connect, click on Connect with a different method enter enter one of the recovery codes.

If you are unable to recover your access, contact our customer support team for assistance at [e-mail].

See also

• Configure Multi-factor-authentification in Remote Desktop Manager