> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/keepass-troubleshooting.md).

# KeePass troubleshooting

Troubleshoot common KeePass integration issues in Remote Desktop Manager, including repeated prompts, plugin incompatibility, and Direct mode failures.

### Problem 1

You are prompted twice to open KeePass when connecting to a session.

#### Solution

In KeePass, click on ***Tools - Options***, go to the ***Advanced*** tab and uncheck ***Remember*** and ***Automatically open last used database on startup***.

### Problem 2

The following plugin is incompatible with the current KeePass version.

#### Solution

Make sure that the installation of KeePass was successful.

Delete all the `RemoteDesktopManager.Connector.dll` and `RemoteDesktopManagerPlugin.dll` files that you may have in the installation folder of KeePass.

{% hint style="info" %}
We have since modified how ***Plug In*** workd; these files should no longer exist.
{% endhint %}

### Problem 3

KeePass ***Direct*** mode fails.

#### Solution

For this to work, you will need to have your ***Key Derivation function*** set to one of the following options depending on your ***Encryption*** You can locate this in your KeePass ***Database settings*** under the ***Security*** section.

* Encryption CHACHA20
  * Argon2d
  * AES-KDF
* Encryption AES/Rijndael

  * Argon2d

  <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>If you are using a <em><strong>Keyfile</strong></em>, it needs to be in v1.</p></div>

#### See also

* [Devolutions Academy - Integrating KeePass with Remote Desktop Manager](https://academy.devolutions.net/student/path/2134631/activity/3078592)


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