Devolutions Gateway ID default not found error

In Remote Desktop Manager, if session recording is configured for a gateway but a default gateway has not been set, then the session cannot go through. Remote Desktop Manager then returns the following error: "Unable to connect with Devolutions Gateway: Gateway ID (default) could not be found."

Solution

To remedy this, open your Devolutions Server or Devolutions Cloud workspace, go to Administration, and click on the Devolutions Gateway icon.

Set the desired default gateway in the General section of the Devolutions Gateway menu and save your changes.