Data recovery

In the event of data loss due to hardware failure, it is still possible to recover data from your storage device if it is still useable.

Solution

1. On the storage device that failed, navigate to C:\Users%USERNAME%\AppData\Local\Devolutions and copy the entire RemoteDesktopManager or RemoteDesktopManagerFree folder.

This folder will contain the local workspace (SQLite or XML) as well as your configuration file.

1. Paste this folder at the same place on your new computer and you should retrieve your data.

   The path mentioned here is for those that have installed using the default settings. The best way to locate your configuration folder is to use File – Settings – Advanced. In this window, you will find a hyperlink near the bottom. This opens your configuration folder.

   File based workspaces (XML, SQLite, etc.) are by default stored in that configuration folder. As a precaution, go through each workspace in File – Workspaces and have a look at the local path (if any). Any file that is in the configuration folder should be copied to ensure full data recovery.