> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/cisco-anyconnect-connection-issues.md).

# Cisco AnyConnect connection issues

This article contains some of most common errors that can come up when Cisco AnyConnect is having issues at connection.

### The Cisco AnyConnect entry is missing from the new entry window

Make sure that the Add-on is enabled by going under ***Tools*** – ***Extension manager*** – ***VPN/Tunnel/Gateway***, select ***Cisco AnyConnect VPN Client*** and click ***Activate add-on***.

![](https://cdnweb.devolutions.net/docs/RDMW4230_2025_1.png)

### The VPN does not start

1. Make sure that the installation path of the Cisco AnyConnect VPN Client is valid by going under ***File*** – ***Settings*** – ***Application*** – ***Paths*** – ***Configure installation path*** – ***Applications*** – ***VPN***, select ***Cisco AnyConnect VPN Client*** and use the ellipsis button to choose the correct installation path.

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>This step only applies if you are not using the default installation path <em><strong>C:\Program Files (x86)\Cisco\Cisco Anyconnect VPN Client</strong></em>.</p></div>

![](https://cdnweb.devolutions.net/docs/RDMW4176_2024_3.png)

2. Run Remote Desktop Manager with elevated permissions (run as administrator).

### Password is not sent when trying to establish a connection

1. Make sure that the latest version of CiscoAnyConnect is installed.
2. Go in the ***General*** properties of the Cisco AnyConnect VPN Client entry, under the ***Connection*** – ***General*** tabs, and change the ***Wait prior credential*** value to match the time it takes to fully load the VPN on the local machine in the .

![](https://cdnweb.devolutions.net/docs/RDMW4177_2024_3.png)

3. Try to turn on and off the UAC in Windows.
4. Test the Cisco Command Line (CLI) outside Remote Desktop Manager to see if the same issue occurs.


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