> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/black-screen-with-an-ard-session.md).

# Black screen with an ARD session

You get a black screen appear after connecting with an Apple Remote Desktop session entry.

### Solution

Activating logging on the mac may help our customer support team or the engineering department resolving this issue. To activate the logging server side, execute the following command in Terminal:

***sudo defaults write /Library/Preferences/com.apple.RemoteManagement ARDCollectLogs -bool YES***.

Once this is done, you can try to connect normally using Remote Dekstop Manager. The log will then be located in ***/tmp*** folder on the Mac computer. Simply send them to <service@devolutions.net> with details of your issue.

To turn off logging, execute this command:

***sudo defaults write /Library/Preferences/com.apple.RemoteManagement ARDCollectLogs -bool NOTBD***


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