> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/beyondtrust-issues.md).

# BeyondTrust issues

### Problem 1

System.uriformatexception: invalid uri: the format of the uri could not be determined.

#### Solution

In the ***Host*** field of the BeyondTrust Password Safe Dashboard entry, make sure to enter the server name like <https://beyondtserver>.

Do not enter the IP address of the server. Entering the IP address instead of the server name will return this error.

### Problem 2

System.net.webexception: the remote server returned an error: (404)

#### Solution

In the ***Host*** field of the BeyondTrust Password Safe Dashboard entry, make sure to enter the server name like <https://beyondtserver>.

Do not enter the web URL to access the console from a web browser, example <https://beyondtserver/eEye.RetinaCS.Server/PasswordSafe>.

### Problem 3

Not found system.net.webexception: the remote server returned an error: (500) internal server error.

#### Solution

In the ***Host*** field of the BeyondTrust Password Safe Dashboard entry, make sure to enter the server name like <https://beyondtserver>.

Do not enter the web URL to access the console from a web browser, example <https://beyondtserver/eEye.RetinaCS.Server/PasswordSafe>.

### Problem 4

System.net.webexception: the remote server returned an error: (401) unauthorized.

#### Solution

In the ***Application API*** key field of the BeyondTrust Password Safe Dashboard entry, make sure that you have entered the appropriate key.

### Problem 5

Beyond Trust Password Safe or BeyondTrust Password Safe Dashboard is empty and no error is returned.

#### Solution

Make sure that the ***Enable for API*** access option is checked for your privileged account in BeyondTrust.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/beyondtrust-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.