> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/azure-sql-connection-issues.md).

# Azure SQL connection issues

Here is a validation list to help resolve issues when failing to login and connect with Azure SQL in Remote Desktop Manager.

* Was the user added/created in Remote Desktop Manager?
* Is the spelling of the username in Azure and Remote Desktop Manager the same?
* Is the spelling of the database name in Azure and Remote Desktop Manager the same?
* Compare the workspace configuration with one that works from another user in ***File – Workspaces***.
  * If it still fails, [Export and Import the workspace configuration (.rdd)](https://docs.devolutions.net/rdm/workspaces/import-export/) from the working user.
  * Ask the user from whom it works to launch a connection with their credentials. Doing so will confirm a connection can be made to the Azure database from this instance of Remote Desktop Manager.
    * If it does work, change the credentials in Remote Desktop Manager with the ones of the initial failing user and retest with these credentials.
    * If it does not, install SSMS and try to connect with the same failing user and authentication method to validate a connection can be made to the Azure database.
* If all fails, contact our [customer support team](mailto:service@devolutions.net).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/azure-sql-connection-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.