> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/knowledge-base-articles/request-credentials-from-one-identity-safeguard-for-privileged-passwords-entry.md).

# Request credentials from One Identity Safeguard for Privileged Passwords entry

Once a [One Identity Safeguard for Privileged Passwords entry is set up](https://docs.devolutions.net/rdm/kb/how-to-articles/one-identity-pam/), its password can be requested by clicking on the entry's ***View password*** button.

![](https://cdnweb.devolutions.net/docs/RDMW4117_2024_3.png)

{% hint style="info" %}
If the ***Always ask password*** setting is enabled, then whoever uses the entry has to fill a password prompt. Similarly, if the ***Always prompt with list*** is enabled, the user has to choose an asset and account from the list when using the entry.
{% endhint %}

### Request details

The appearance of the request details window may differ based on the configuration of One Identity Safeguard.

![](https://cdnweb.devolutions.net/docs/RDMW4118_2024_3.png)

Once the request has been submitted and granted, a window containing the credentials should appear. Uncheck ***Mask the password*** to see the password or copy the credentials as per your needs.

![](https://cdnweb.devolutions.net/docs/RDMW4119_2024_3.png)

Here is a list of all the possible request details users can be asked for, along with the context in which they can appear:

<table><thead><tr><th width="192.39996337890625">FIELDS</th><th>DESCRIPTION</th></tr></thead><tbody><tr><td><strong>Emergency access</strong></td><td>Allows for immediate access, bypassing the approval process entirely.</td></tr><tr><td><strong>Time</strong></td><td>Determine when the checkout request takes place between <em><strong>Now</strong></em> and <em><strong>Later</strong></em>.</td></tr><tr><td><strong>Checkout date</strong></td><td>Specify a date for the checkout request to be sent. This field is only shown if <em><strong>Time</strong></em> is set to <em><strong>Later</strong></em>.</td></tr><tr><td><strong>Duration</strong></td><td>Set the checkout duration in days, hours, and minutes. This option is automatically set to 1 minute if <em><strong>Automatically check in if possible</strong></em> is enabled.</td></tr><tr><td><strong>Reason</strong></td><td>Lets the user choose a reason for checkout in a predetermined list.</td></tr><tr><td><strong>Comment</strong></td><td>Allows entering a comment.</td></tr><tr><td><strong>Automatically check in if possible</strong></td><td>When enabled, this option automatically checks in the credentials once they have been viewed or after 1 minute.</td></tr></tbody></table>


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