Send logs from Remote Desktop Manager macOS

Session logs

Follow these steps to send sessions logs to our customer support team when encountering an issue with Remote Desktop Manager macOS.

1. In Remote Desktop Manager macOS go to the Help section and click Session logs.

   
2. Enable session logs.

   
3. Reproduce the issue and send the log file to our customer support team at [e-mail] for analysis.

Session logging is non-persistent, meaning that it will be disabled automatically upon closing Remote Desktop Manager.

Crash reports

This is useful in cases where Remote Desktop Manager macOS is crashing.

1. Force quit Remote Desktop Manager macOS.
2. Open Remote Desktop Manager macOS.
3. Click the arrow to open the dropdown and see more details on the crash.
4. Copy the error text and click on Do not send report.

   
5. Send the information to [e-mail].

Creating and sending a Spindump for Remote Desktop Manager

1. Go to Finder – Application – Utilities – Activity Monitor.

1. Select Remote Desktop Manager, click on the ellipsis button (...), and select Spindump (this may take a few minutes and the system might prompt for a password).

1. Click on the Save button.

1. Contact our customer support team at [e-mail] to obtain a secure upload link to send them the file.