> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/how-to-articles/send-a-sanitized-copy-of-your-configuration-file.md).

# Send a sanitized copy of your configuration file

If our customer support team has asked for your Remote Desktop Manager configuration file, follow these steps to export a sanitized copy with all credentials removed before sending it.

1. In Remote Desktop Manager, go to ***File – Settings***.
2. At the bottom of the menu, click ***Export settings***.

   <figure><img src="https://cdnweb.devolutions.net/docs/RDMW2099_2026_1.png" alt=""><figcaption></figcaption></figure>
3. In the ***Export settings*** window, verify that the following options are not included (they should be disabled by default):

   * ***Saved templates***
   * ***Devolutions Account credentials***
   * ***Include workspace credentials***

   ![](https://cdnweb.devolutions.net/docs/RDMW2100_2026_1.png)
4. Confirm that no workspaces are selected. To be safe, click ***Unselect all*** at the bottom of the window.

   <figure><img src="https://cdnweb.devolutions.net/docs/RDMW2101_2026_1.png" alt=""><figcaption></figcaption></figure>
5. Click ***Export***.
6. Name the file meaningfully. For example, if you have a support ticket number, use it as the file name. Click ***Save***.
7. Email our customer support team at <service@devolutions.net> to request a secure upload link, then send your exported file through it.

#### See also

* [Devolutions Academy - Send a sanitized copy of your configuration file](https://academy.devolutions.net/student/page/2543724-send-a-sanitized-copy-of-your-configuration-file?sid=046c08b8-04e4-4702-8979-9b820b0dac94\&sid_i=2)


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