For the complete documentation index, see llms.txt. This page is also available as Markdown.
Locate the configuration file
In some cases, the Devolutions team will need your configuration file to help reproduce a particular issue.
Note that if you are storing passwords to your workspace(s) and/or your Devolutions Account, our customer support team will we able to decrypt them. If you want to send a sanitized version of your configuration, please consult Sending a sanitized copy of your configuration file.
Finding and sending your Configuration file
Method 1 - Using Remote Desktop Manager
In Remote Desktop Manager, open File – Settings – Advanced.
Go to the Information tab, you will see a blue hyperlink, press on it to have a Windows Explorer open with the proper file selected.
Method 2 - Using the file systemNote that this example assumes that Remote Desktop Manager was installed with the default settings.
Press Windows+R.
Type "%LOCALAPPDATA%\Devolutions\RemoteDesktopManager" in the Run window and press OK.
In the folder, locate the RemoteDesktopManager.cfg file.
Contact our customer support team at service@devolutions.net to get a secure link to upload the file.
