> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/how-to-articles/locate-the-configuration-file.md).

# Locate the configuration file

In some cases, the Devolutions team will need your configuration file to help reproduce a particular issue.

{% hint style="danger" %}
Note that if you are storing passwords to your workspace(s) and/or your Devolutions Account, our customer support team will we able to decrypt them. If you want to send a sanitized version of your configuration, please consult [Sending a sanitized copy of your configuration file](https://docs.devolutions.net/rdm/kb/how-to-articles/send-sanitized-configuration-file/).
{% endhint %}

### Finding and sending your Configuration file

#### Method 1 - Using Remote Desktop Manager

1. In Remote Desktop Manager, open ***File – Settings – Advanced***.
2. At the bottom in the ***Information*** section, you will see a blue hyperlink, press on it to have a Windows Explorer open with the proper file selected.

#### Method 2 - Using the file systemNote that this example assumes that Remote Desktop Manager was installed with the default settings.

1. Press <kbd>Windows</kbd>+<kbd>R</kbd>.
2. Type "**%LOCALAPPDATA%\Devolutions\RemoteDesktopManager**" in the ***Run*** window and press ***OK***.

   <figure><img src="https://cdnweb.devolutions.net/docs/docs_en_kb_KB2028.png" alt=""><figcaption></figcaption></figure>
3. In the folder, locate the **RemoteDesktopManager.cfg** file.

   <figure><img src="https://cdnweb.devolutions.net/docs/docs_en_kb_KB2029.png" alt=""><figcaption></figcaption></figure>
4. Contact our customer support team at <service@devolutions.net> to get a secure link to upload the file.


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