> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/azure-sql-connection-issues.md). # Azure SQL connection issues Troubleshoot Azure SQL login and connection failures in Remote Desktop Manager with a step-by-step username, workspace, and credential checklist. Here is a validation list to help resolve issues when failing to login and connect with Azure SQL in Remote Desktop Manager. * Was the user added/created in Remote Desktop Manager? * Is the spelling of the username in Azure and Remote Desktop Manager the same? * Is the spelling of the database name in Azure and Remote Desktop Manager the same? * Compare the workspace configuration with one that works from another user in ***File – Workspaces***. * If it still fails, [Export and Import the workspace configuration (.rdd)](/rdm/getting-started/workspaces/import-and-export-a-workspace.md) from the working user. * Ask the user from whom it works to launch a connection with their credentials. Doing so will confirm a connection can be made to the Azure database from this instance of Remote Desktop Manager. * If it does work, change the credentials in Remote Desktop Manager with the ones of the initial failing user and retest with these credentials. * If it does not, install SSMS and try to connect with the same failing user and authentication method to validate a connection can be made to the Azure database. * If all fails, contact our [customer support team](mailto:service@devolutions.net). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.devolutions.net/rdm/knowledge-base/troubleshooting-articles/azure-sql-connection-issues.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.