> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/knowledge-base/how-to-articles/send-logs-from-remote-desktop-manager-macos.md).

# Send logs from Remote Desktop Manager macOS

Send session diagnostics and crash reports from Remote Desktop Manager macOS to customer support for troubleshooting and issue analysis.

### Session diagnostics

Follow these steps to send session diagnostics to our customer support team when encountering an issue with Remote Desktop Manager macOS.

1. In Remote Desktop Manager macOS go to the ***Help*** section and click ***Session diagnostics***.
2. ***Enable*** session diagnostics.
3. Reproduce the issue and send the log file to our customer support team at <service@devolutions.net> for analysis.

{% hint style="info" %}
Session diagnostics logging is non-persistent, meaning that it will be disabled automatically upon closing Remote Desktop Manager.
{% endhint %}

### Crash reports

This is useful in cases where Remote Desktop Manager macOS is crashing.

1. Force quit Remote Desktop Manager macOS.
2. Open Remote Desktop Manager macOS.
3. Click the arrow to open the dropdown and see more details on the crash.
4. Copy the error text and click on ***Do not send report***.
5. Send the information to <service@devolutions.net>.

#### Creating and sending a Spindump for Remote Desktop Manager

1. Go to ***Finder*** – ***Application*** – ***Utilities*** – ***Activity Monitor***.
2. Select Remote Desktop Manager, click on the ellipsis button (***...***), and select ***Spindump*** (this may take a few minutes and the system might prompt for a password).
3. Click on the ***Save*** button.
4. Contact our customer support team at <service@devolutions.net> to obtain a secure upload link to send them the file.


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