Follow these steps to send sessions logs to our customer support team when encountering an issue with Remote Desktop Manager macOS.
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In Remote Desktop Manager macOS go to the Help section and click Session logs.
Session logs -
Enable session logs.
Enabled -
Reproduce the issue and send the log file to our customer support team at [email protected] for analysis.
This is useful in cases where Remote Desktop Manager macOS is crashing.
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Force quit Remote Desktop Manager macOS.
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Open Remote Desktop Manager macOS.
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Click the arrow to open the dropdown and see more details on the crash.
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Copy the error text and click on Do not send report.
Copy error text -
Send the information to [email protected].
Go to Finder – Application – Utilities – Activity Monitor.
Select Remote Desktop Manager, click on the ellipsis button (...), and select Spindump (this may take a few minutes and the system might prompt for a password).
Click on the Save button.
Send the saved text file to a technician using the ShareFile link provided by Customer support.
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