> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/it/knowledge-base/troubleshooting-articles/mfa-yubikey-does-not-work-when-using-1password-entry.md).

# L'MFA Yubikey non funziona quando si utilizza una voce 1Password

Se dispone di un account 1Password su un dominio non globale (.ca, .eu), il prompt Yubikey non funzionerà se menziona un accesso al dominio globale (.com) su una [voce di credenziali 1Password](/rdm/it/knowledge-base/how-to-articles/configure-a-1password-entry-in-remote-desktop-manager.md).

### Soluzione

1. Apra Remote Desktop Manager
2. Crei o selezioni la voce 1Password e acceda alle proprietà.
3. Si assicuri che la regione selezionata per il dominio non globale dell'account 1Password sia la stessa del dominio globale e che tutte le informazioni di base siano aggiunte alla configurazione.
4. Faccia clic su ***Aggiungi*** o ***Aggiorna*** per salvare la voce.

   ![](https://cdnweb.devolutions.net/docs/RDMW6038_2025_1.png)
5. Ecco un esempio di come dovrebbe apparire con lo stesso dominio non globale e dominio globale:

![](https://cdnweb.devolutions.net/docs/RDMW6035_2025_1.png)

![](https://cdnweb.devolutions.net/docs/RDMW6036_2025_1.png)


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