> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/it/knowledge-base/troubleshooting-articles/lost-the-mfa-set-on-the-devolutions-account.md).

# Perdita dell'MFA impostata sul Devolutions Account

L'accesso MFA perso a un Devolutions Account viene recuperato utilizzando un codice di recupero salvato oppure contattando l'assistenza clienti Devolutions.

Se ha configurato l'autenticazione a più fattori (MFA) ma non riesce più ad accedere al suo Devolutions Account, consulti la soluzione qui sotto per riottenere l'accesso.

### Soluzione

[I codici di recupero sono stati creati](https://docs.devolutions.net/portal/it/sign-in-and-security/multifactor-authentication#configure-sign-in-recovery-codes) durante il processo di configurazione dell'MFA. Dovrebbe averli salvati in un luogo sicuro. Quando tenta di connettersi, faccia clic su ***Connect with a different method*** e inserisca uno dei codici di recupero.

{% hint style="info" %}
Se non riesce a recuperare l'accesso, contatti il nostro team di assistenza clienti all'indirizzo <service@devolutions.net>.
{% endhint %}

### Vedere anche

* [Configure Multi-factor-authentification in Remote Desktop Manager](https://academy.devolutions.net/student/page/2745736-configure-multi-factor-authentification-in-remote-desktop-manager?curriculum_activity_id=4146028\&path_id=2628397\&sid=6b463cb0-a447-42c1-89fa-4ac51e5a7eaa\&sid_i=0)


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