> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/it/knowledge-base/troubleshooting-articles/lost-the-mfa-set-on-devolutions-server.md).

# Perdita dell'MFA impostata su Devolutions Server

La MFA persa su un account utente di Devolutions Server si risolve quando un amministratore reimposta il tipo Multifactor su None dall'interfaccia web.

Questa soluzione si applica se ha impostato una MFA su un utente di Devolutions Server che ha perso il telefono o si è bloccato fuori dallo spazio di lavoro.

### Soluzione

1. Acceda all'interfaccia web di Devolutions Server con un account amministratore.
2. In ***Administration - Users***, clicchi sulla matita ***Edit*** accanto all'utente bloccato.
3. Nella sezione ***Multifactor***, cambi il ***Type*** in ***None.***
4. Clicchi su ***Update*** per salvare e chiudere la finestra.


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