> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/it/knowledge-base/troubleshooting-articles/kernelbase.dll-crash-error.md).

# Errore di arresto anomalo Kernelbase.dll

Risolva i crash di Remote Desktop Manager causati dal modulo che ha generato l'errore KERNELBASE.dll aggiornando Windows o reinstallando l'applicazione.

potrebbe visualizzare il seguente messaggio di errore alla fine del log degli errori di crash di Remote Desktop Manager: `Faulting module name: KERNELBASE.dll, version: 10.0.18362.1, time stamp: 0x1a30e11b`.

Quando ciò accade, il crash sembra essere causato dal modulo `KERNELBASE.dll`.

### Soluzione

Poiché `KERNELBASE.dll` è un componente di sistema di Windows, questo esula dal controllo di Devolutions e non è un problema risolvibile direttamente da Remote Desktop Manager.

Nella maggior parte dei casi, questi problemi si verificano quando le workstation Windows non sono aggiornate all'ultima versione disponibile.

In alcuni casi, effettuare un'installazione pulita e scaricare Remote Desktop Manager dal sito web risolve il problema. Segua [Installazione di Remote Desktop Manager portable](/rdm/it/knowledge-base/how-to-articles/portable-remote-desktop-manager-version.md) per scoprire come crearne una.


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