> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/it/knowledge-base/troubleshooting-articles/citrix-environment-windows-crash.md).

# Arresto anomalo di Windows in ambiente Citrix

Quando un server RDS richiede le credenziali, utilizza una adll e, se viene sollecitato troppe volte da molti utenti, Windows va in crash.

### Soluzione

Tutte le sessioni devono essere configurate per non utilizzare la richiesta di Windows. Nelle proprietà delle voci:

1. Modifichi il tipo di credenziali in ***Predefinito***.
2. Selezioni la casella ***Chiedi sempre la password***.

Se ha molte voci da modificare, segua questi passaggi (è consigliato un backup del database):

1. Selezioni tutte le sessioni RDP che deve modificare (è possibile utilizzare una [Ricerca avanzata](/rdm/it/ribbon-menu-bar/view/search/advanced-search.md)).
2. Faccia clic con il pulsante destro del mouse su di esse e selezioni ***Modifica – Modifica (Azioni speciali)***.

   <figure><img src="https://cdnweb.devolutions.net/docs/docs_en_kb_KB4628.png" alt=""><figcaption></figcaption></figure>
3. Selezioni ***Comando Powershell personalizzato***.
4. E nella finestra successiva digiti il testo seguente:

   ```powershell
   $connection.PromptCredentials = $true;
   $RDM.Save();
   ```
5. Faccia clic su ***OK***. Ogni sessione sarà quindi configurata con la richiesta delle credenziali.


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