> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/it/knowledge-base/troubleshooting-articles/carbon-black-user32.dll-error.md).

# Errore user32.dll di Carbon Black

Risolva un messaggio di errore user32.dll in Remote Desktop Manager consentendo l'applicazione nelle impostazioni di protezione di Carbon Black Cloud.

Viene visualizzato un errore user32.dll in Remote Desktop Manager:

**Information: The application attempted to load the library user32.dll by calling the function "LoadLibraryExA". The operation was blocked by Carbon Black Cloud.**

### Soluzione

Verifichi nel ***Visualizzatore eventi Applicazione*** se non è bloccato da Carbon Black Cloud o da un'altra applicazione e consenta Remote Desktop Manager in Carbon Black Cloud o nell'applicazione che lo blocca.


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