> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/fr/knowledge-base/troubleshooting-articles/carbon-black-user32.dll-error.md).

# Erreur user32.dll de Carbon Black

Corrigez une invite d'erreur user32.dll dans Remote Desktop Manager en autorisant l'application dans les paramètres de protection de Carbon Black Cloud.

Une erreur user32.dll s'affiche dans Remote Desktop Manager :

**Information: The application attempted to load the library user32.dll by calling the function "LoadLibraryExA". The operation was blocked by Carbon Black Cloud.**

### Solution

Validez dans l'***Observateur d'événements Application*** si vous n'êtes pas bloqué par Carbon Black Cloud ou une autre application et autorisez Remote Desktop Manager dans Carbon Black Cloud ou dans l'application qui le bloque.


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