> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/es/knowledge-base/troubleshooting-articles/unable-to-uninstall-or-update-remote-desktop-manager.md).

# No se puede desinstalar o actualizar Remote Desktop Manager

Este problema aparece cuando un usuario intenta actualizar o desinstalar Remote Desktop Manager y cuando desinstalarlo desde ***Panel de control*** – ***Programas*** – ***Programas y características*** de Windows no resuelve el problema.

Este es el mensaje de error en el Visor de eventos:\
`Product: Remote Desktop Manager -- Error 1714. The older version of Remote Desktop Manager cannot be removed. Contact your technical support group. System Error 1612.`

### Solución

La solución consiste en desinstalar por completo Remote Desktop Manager utilizando la herramienta [***Program Install and Uninstall troubleshooter***](https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d) de Microsoft.

Para actualizar una instancia existente, es necesario reinstalar Remote Desktop Manager. Tenga en cuenta que el proceso de desinstalación de Devolutions no elimina los datos personales ni las configuraciones (ubicados por defecto en **%LOCALAPPDATA%\Devolutions\RemoteDesktopManager**).

Si el instalador sigue informando de un error, ejecute el instalador desde la línea de comandos utilizando estos parámetros adaptados a su entorno:

```
msiexec /i "{Name of msi package" /L*V "Name of log file"}
```

Ejemplo:

```
msiexec /i "Setup.RemoteDesktopManager.11.7.6.0.msi" /L*V "C:\log\RdmInstall.log"
```

{% hint style="warning" %}
La herramienta de Microsoft mencionada en la solución está quedando obsoleta y ya no debería estar disponible en Windows 11. Para obtener ayuda, contacte con el [equipo de soporte al cliente de Devolutions](mailto:service@devolutions.net), que puede proporcionarle un script para ayudar a resolver el problema.
{% endhint %}


---

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