> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/es/knowledge-base/troubleshooting-articles/status-409-wrong-key-hash-please-update-or-contact-support.md).

# Status 409 Wrong Key Hash - Please Update or contact support

Resuelva el error status 409 Wrong Key Hash en Remote Desktop Manager actualizando a la versión mínima requerida de Devolutions Cloud.

El error status 409 "Wrong Key Hash - Please Update or contact support" puede aparecer al conectarse a Devolutions Cloud en Remote Desktop Manager si la versión de la aplicación no está actualizada.

#### Solución

Actualice la aplicación si tiene instalada una versión anterior. Las versiones mínimas requeridas son:

* Devolutions Password Manager: 2026.2
* Remote Desktop Manager, Launcher, Devolutions.PowerShell: 2025.3

Si el error persiste, contacte con nuestro equipo de soporte en <service@devolutions.net>.


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