> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/es/knowledge-base/troubleshooting-articles/offline-mode-troubleshooting.md).

# Solución de problemas del modo sin conexión

{% tabs %}
{% tab title="Windows" %}

### Problema 1

Faltan entradas o siguen apareciendo entradas eliminadas.

#### Solución

Puede que su caché sin conexión no esté sincronizada con el contenido del espacio de trabajo. Pulse <kbd>Ctrl</kbd>+<kbd>F5</kbd> para actualizar la caché local.

### Problema 2

System.data.sqlite.sqliteexception (0x80004005): file is encrypted or is not a database.

#### Solución

1. El fichero sin conexión (offline.db) debe eliminarse manualmente.
2. Haga clic en ***File – My workspace information***.
3. Pase el cursor sobre el tamaño del fichero. Le mostrará la ruta completa del fichero, algo como: **%LocalAppData%\Devolutions\RemoteDesktopManager\GUID-DatasourceID\offline.db**.
4. Cierre Remote Desktop Manager.
5. Elimine el fichero offline.db.
6. Reinicie Remote Desktop Manager.

Esto forzará a la aplicación a recrear el fichero sin conexión.
{% endtab %}

{% tab title="macOS" %}
Database disk image is malformed, trying to delete the file: `/USERS/XXX/LIBRARY/APPLICATION SUPPORT/COM.DEVOLUTIONS.REMOTEDESKTOPMANAGER/GUID-DATASOURCEID/OFFLINE.DB`

El fichero sin conexión (offline.db) debe eliminarse manualmente.

1. Haga clic en ***File – Workspaces*** y, a continuación, en ***Edit*** para su espacio de trabajo actual. En la parte inferior izquierda, obtendrá el ID del espacio de trabajo.
2. Cierre Remote Desktop Manager macOS.
3. Abra la ***carpeta Biblioteca*** haciendo clic en el menú ***Ir***, mantenga pulsada la tecla Opción del teclado y seleccione ***Biblioteca***.
4. Siga la ruta ***Application Support/com.devolutions.remotedesktopmanager/GUID-DatasourceID*** y elimine el fichero ***offline.db***.
5. Reinicie Remote Desktop Manager macOS.

Esto forzará a la aplicación a recrear el fichero sin conexión.
{% endtab %}
{% endtabs %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.devolutions.net/rdm/es/knowledge-base/troubleshooting-articles/offline-mode-troubleshooting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.