> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/es/knowledge-base/troubleshooting-articles/microsoft-rdp-protocol-error.md).

# Error de protocolo de Microsoft RDP

El error de protocolo de Microsoft RDP que desconecta las sesiones en Remote Desktop Manager se soluciona desactivando el almacenamiento en caché de mapas de bits o cambiando el nombre del fichero def

`Because of a protocol error, this session will be disconnected. Please try connecting to the remote computer again.`

### Solución 1

1. En las propiedades de la sesión RDP, vaya a ***Común – General***.
2. En la pestaña ***Experiencia***, desmarque ***Almacenamiento en caché persistente de mapas de bits*** y ***Estilos visuales***.
3. Haga clic en ***Aceptar*** en la parte inferior para guardar los cambios.

### Solución 2

1. Cierre Remote Desktop Manager
2. Cambie el nombre del fichero "default.rdp" en ***Mis documentos*** a "default.old".
3. Reinicie Remote Desktop Manager e intente conectarse mediante RDP.

### Solución 3

1. Inicie sesión en la máquina de destino accediendo directamente a la consola de ese servidor o mediante cualquier herramienta, como VNC, para poder obtener acceso a esa máquina.
2. Haga clic con el botón derecho en el escritorio.
3. Seleccione ***Propiedades***.
4. Despliegue ***Temas*** y seleccione uno distinto al actual.
5. Haga clic en ***Aplicar*** y después en ***Aceptar***.
6. Conéctese a la máquina de forma remota.


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