> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/es/knowledge-base/troubleshooting-articles/microsoft-edge-webview2-runtime-installation-troubleshooting.md).

# Solución de problemas de instalación del runtime de Microsoft Edge WebView2

Al instalar Microsoft Edge WebView2 Runtime para Remote Desktop Manager, puede aparecer el siguiente mensaje de error:

**Installation failed. The Microsoft Edge WebView2 Runtime is already installed for the system.**

### Solución

Fuerce la reinstalación del programa eliminando una clave de registro:

1. Abra el Editor del Registro de Windows. Para ello, pulse las teclas <kbd>Windows</kbd>+<kbd>R</kbd> para abrir el cuadro de diálogo ***Ejecutar*** de Windows.
2. En el cuadro de diálogo, escriba «regedit» en el campo y haga clic en ***Aceptar*** (o pulse <kbd>Enter</kbd>).
3. Copie la siguiente ruta: **`HKLM\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}`**
4. En el Editor del Registro, pulse las teclas <kbd>Alt</kbd>+<kbd>D</kbd> y pegue la ruta copiada anteriormente. Pulse <kbd>Enter</kbd>.
5. Haga clic con el botón derecho en la clave ***{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}*** y seleccione ***Exportar***.
6. Guarde el fichero de la clave de registro en una ubicación que recuerde, por ejemplo en **C:\Program Files (x86)\Microsoft\EdgeWebView2**.
7. Haga clic con el botón derecho en la clave en el Editor del Registro y seleccione ***Eliminar***.
8. Instale la última versión del bootstrapper. Consulte [Descargar Microsoft Edge Chromium](/rdm/es/knowledge-base/knowledge-base-articles/download-microsoft-edge-webview2-runtime-for-remote-desktop-manager.md) para asegurarse de que está descargando la versión compatible con Remote Desktop Manager.
9. Una vez descargado e instalado, reinicie Remote Desktop Manager para que la instalación surta efecto.

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>Si sigue teniendo problemas con la instalación de Microsoft Edge WebView2 Runtime con Remote Desktop Manager, contacte con nuestro equipo de atención al cliente en <a href="mailto:service@devolutions.net">service@devolutions.net</a>.</p></div>


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