> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/es/knowledge-base/troubleshooting-articles/citrix-environment-windows-crash.md).

# Bloqueo de Windows en un entorno Citrix

Cuando un servidor RDS solicita credenciales, utiliza una dll y, si se le solicita demasiadas veces por parte de muchos usuarios, Windows fallará.

### Solución

Todas las sesiones deben configurarse para no usar la solicitud de Windows. En las propiedades de las entradas:

1. Cambie el tipo de Credenciales a ***Predeterminado***.
2. Marque la casilla ***Solicitar siempre la contraseña***.

Si tiene muchas entradas que deben cambiarse, siga estos pasos (se recomienda hacer una copia de seguridad de su base de datos):

1. Seleccione todas las sesiones RDP que necesite editar (se puede utilizar una [Búsqueda avanzada](/rdm/es/ribbon-menu-bar/view/search/advanced-search.md)).
2. Haga clic derecho sobre ellas y seleccione ***Editar – Editar (Acciones especiales)***.

   <figure><img src="https://cdnweb.devolutions.net/docs/docs_en_kb_KB4628.png" alt=""><figcaption></figcaption></figure>
3. Seleccione ***Comando Powershell personalizado***.
4. Y en la ventana siguiente escriba el texto que aparece a continuación:

   ```powershell
   $connection.PromptCredentials = $true;
   $RDM.Save();
   ```
5. Haga clic en ***OK*** y entonces todas las sesiones se configurarán con la solicitud de credenciales.


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