> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/es/knowledge-base/troubleshooting-articles/carbon-black-user32.dll-error.md).
# Error user32.dll de Carbon Black
Aparece un error de user32.dll en Remote Desktop Manager .
### Solución
Compruebe en el ***Visor de eventos de aplicaciones*** si no está bloqueado por Carbon Black Cloud u otra aplicación y permita Remote Desktop Manager en Carbon Black Cloud o en la aplicación que lo esté bloqueando.
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